Title: Customer Success Manager
Employer: Byteboard
Prior Position: Coupa Consultant at KPMG, LLC
Nathan is currently a Customer Success Manager, which involves client relations and revenue strategy, for a Machine Learning / Chemical Formulations software platform called Sunthetics. After graduating with his bachelor’s degree in IBH in 2016, he went on to be the founding Customer Success hire at the seed stage startup company, which specializes in helping companies doing chemical formulations R&D in finding the optimal experimental conditions for their R&D system goals and constraints as quickly and efficiently as possible. He helps clients onboard to their platform, educates them on the machine learning and statistical components of their product, and helps them structure their data and experimental approach to help them meet their goals. He also helps guide the company's revenue retention strategy, product education, and acts as a strategic partner for shaping the product feature roadmap.
His IB degree has helped steer him in a number of directions professionally, including working on Go-to-Market Teams for Biotechnology startup companies, Consulting roles, and even teaching English abroad. The IBH program was a great interdisciplinary program that made him a more well-rounded student and thinker and helped him consider a wide variety of potential career paths and the tenacity to pursue diverse opportunities over time.
If any students are unsure of where they envision their IB degree taking them or how to apply an IB degree in a more corporate/business setting post-graduation, Nathan is more than happy to speak about his career trajectory so far and how he has navigated that decision making. Contact Christina Swanson at alumnimentor@sib.illinois.edu if you would like to connect with Nathan.